Sr Technical Services Analyst at a long legacy of solving big challenges that improve lives and help healthcare professionals perform

Job Description

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Thank you for your interest in joining Solventum, a dynamic new healthcare company forged from a distinguished legacy of innovation. We are dedicated to tackling monumental challenges within the healthcare sector, ultimately aiming to enhance lives and empower healthcare professionals with cutting-edge solutions.

## Job Overview

Solventum is seeking a highly skilled and experienced Sr Technical Services Analyst to join our remote team. In this pivotal role, you will be instrumental in ensuring the seamless operation and continuous improvement of our technical infrastructure and services. You will leverage your deep technical expertise to troubleshoot complex issues, collaborate with cross-functional teams, and contribute to the strategic direction of our technical operations. This is an exciting opportunity to make a significant impact within a forward-thinking organization at the forefront of healthcare innovation.

## Key Responsibilities

* Provide advanced technical support and troubleshooting for a wide range of hardware, software, and network issues, ensuring minimal disruption to critical healthcare operations.
* Develop and implement comprehensive technical solutions and workarounds for complex problems, often under pressure, ensuring timely resolution and user satisfaction.
* Proactively monitor system performance, identify potential issues, and implement preventive measures to maintain optimal operational efficiency.
* Collaborate closely with IT infrastructure, application development, and cybersecurity teams to resolve escalated technical incidents and implement system enhancements.
* Create, maintain, and update technical documentation, including knowledge base articles, standard operating procedures, and troubleshooting guides.
* Participate in the evaluation, testing, and deployment of new technologies and software solutions to enhance our technical capabilities.
* Mentor and provide technical guidance to junior members of the Technical Services team, fostering a culture of knowledge sharing and continuous learning.
* Contribute to the continuous improvement of technical support processes and workflows, identifying areas for optimization and efficiency gains.

## Requirements

* Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
* Minimum of 5 years of progressive experience in technical support, system administration, or a similar IT role, preferably within the healthcare industry.
* Proven expertise in troubleshooting and resolving complex hardware, software, and network-related issues in an enterprise environment.
* Strong understanding of ITIL principles and best practices for incident management, problem management, and change management.
* Proficiency in scripting languages (e.g., PowerShell, Python) and experience with endpoint management tools.
* Excellent analytical, problem-solving, and critical-thinking skills with a demonstrated ability to diagnose and resolve intricate technical challenges.
* Exceptional communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders at all levels.

## What We Offer

* The opportunity to be part of a groundbreaking healthcare company with a rich heritage and a vision for the future.
* A fully remote work environment, providing flexibility and work-life balance.
* A collaborative and supportive team culture that values innovation, integrity, and dedication.
* Opportunities for professional growth and development through ongoing training and challenging projects.