Territory Retention Managers at d.light

Job Description

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As a pioneering global social enterprise, d.light has been at the forefront of providing innovative solar-powered lighting solutions to off-grid communities worldwide. With a proven track record of empowering millions of people in Africa and South Asia, we are committed to continuing our mission to bring reliable and affordable energy to those who need it most. Our goal is to create a brighter future for all, and we are seeking talented professionals to join our team in driving this vision forward.

Job Overview

The Territory Retention Manager role is a critical position at d.light, responsible for leading our customer retention efforts and driving business growth in designated territories. As a key member of our sales team, you will be tasked with developing and executing strategic plans to retain existing customers, identify new business opportunities, and foster strong relationships with our partners and stakeholders. Your expertise and leadership will be instrumental in helping us achieve our ambitious goals and solidify our position as a market leader in the renewable energy sector. With a focus on customer-centricity and results-driven performance, you will play a vital role in shaping the future of energy access for off-grid communities.

Key Responsibilities

* Develop and implement territory-specific retention strategies to maximize customer lifetime value and drive business growth
* Build and maintain strong relationships with existing customers, partners, and stakeholders to ensure high levels of satisfaction and loyalty
* Conduct regular market analysis and competitor research to identify trends, opportunities, and threats
* Collaborate with cross-functional teams, including sales, marketing, and product development, to align retention efforts with overall business objectives
* Analyze customer data and sales performance metrics to inform retention strategies and optimize results
* Identify and pursue new business opportunities, including upselling and cross-selling, to increase revenue and expand our customer base
* Provide coaching and support to sales teams to enhance their retention skills and performance

Requirements

* Bachelor’s degree in Business Administration, Marketing, or a related field, with a minimum of 5 years of experience in sales, marketing, or customer retention
* Proven track record of success in customer retention, sales, or business development, with a strong understanding of the renewable energy sector
* Excellent communication, interpersonal, and negotiation skills, with the ability to build strong relationships with diverse stakeholders
* Strong analytical and problem-solving skills, with experience in data analysis and performance metrics
* Ability to work independently and as part of a team, with a high degree of flexibility and adaptability
* Fluency in English, with proficiency in additional languages an advantage

What We Offer

* The opportunity to join a pioneering social enterprise with a proven track record of impact and a bold vision for the future
* A dynamic and collaborative work environment with a team of passionate and dedicated professionals
* Comprehensive training and development programs to enhance your skills and knowledge
* A competitive benefits package and flexible working arrangements to support your work-life balance
* The chance to make a meaningful difference in the lives of millions of people worldwide, and to be part of a team that is shaping the future of energy access.