Reconciliation and Customer Verification Officer Lagos at Iknorbert Communications Limited

Job Description

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Are you seeking a senior level Reconciliation and Customer Verification Officer Job in Lagos within the fintech or digital payments space? Iknorbert Communications Limited is hiring an experienced professional to oversee transaction reconciliation, customer verification, and financial integrity processes. This full time onsite role is suited for candidates with strong backgrounds in banking, fintech, or digital payments operations.

The position sits at the intersection of accounting, compliance, and customer operations, ensuring that all financial transactions are accurate, verified, and aligned with internal policies.

About the Reconciliation and Customer Verification Officer Job in Lagos

The primary objective of this role is to safeguard the integrity of financial records across branches by reconciling transaction data and verifying customer information. The officer will play a critical role in fraud prevention, dispute resolution, and settlement management.

This role requires strong analytical skills, attention to detail, and the ability to manage large volumes of financial data with accuracy.

Key Responsibilities

Transaction and Financial Reconciliation

• Perform daily, weekly, and monthly reconciliation of financial transactions across branches
• Match internal system records with bank statements and third party settlement reports
• Investigate discrepancies, incorrect entries, and transaction claims
• Resolve unreconciled items within approved timelines

Customer Verification and Invoice Review

• Verify customer identities and supporting documents for new and existing accounts
• Cross check customer data with internal databases
• Review transaction patterns to detect suspicious activity
• Support compliance efforts through accurate KYC validation

Dispute Management and Settlement

• Investigate customer disputes and chargeback cases using financial records
• Ensure timely settlement of transactions with banks, merchants, and partners
• Follow up on outstanding entries until final resolution

Reporting and Documentation

• Prepare daily, weekly, and monthly reconciliation reports for management
• Track transaction trends and highlight unresolved issues
• Maintain accurate documentation for audit and compliance purposes

Requirements for the Reconciliation and Customer Verification Officer Job in Lagos

Educational Qualification

• BSc or HND in Accounting, Finance, Business Administration, Economics, or a related field

Experience

• Minimum of 5 years of experience in fintech, banking, or digital payments
• Strong background in reconciliation, settlement processes, and customer transaction verification

Technical and Professional Skills

• Proficiency in Microsoft Excel and accounting software
• Experience using reconciliation tools and financial systems
• Strong analytical and problem solving abilities
• High level of accuracy and attention to detail
• Ability to identify anomalies and prevent financial losses

Key Performance Indicators

Success in this role will be measured by:

• Percentage of transactions reconciled daily
• Turnaround time for dispute resolution
• Reduction in unreconciled discrepancies
• Accuracy rate of customer verification processes

Job Details

• Job Title: Reconciliation and Customer Verification Officer
• Location: Lagos
• Job Type: Full Time Onsite
• Job Field: Finance, Accounting and Audit
• Experience Level: 5 to 10 years

Qualified female candidates are strongly encouraged to apply.

This Reconciliation and Customer Verification Officer Job in Lagos offers an opportunity to contribute to financial accuracy, fraud prevention, and operational excellence within a growing organization.

How to Apply

Interested and qualified candidates should forward their CV to:

[email protected]

Use Reconciliation and Customer Verification Officer as the subject of your email.

Ensure your CV clearly highlights your reconciliation experience, fintech or banking background, and expertise in customer verification and settlement processes.