Tier III Service Desk Engineer at Unio Digital | Tucson, United States (Remote)
Company/Recruiter: Unio Digital
Opportunity snapshot
A practical decision guide for this role: compare the facts below with your experience before applying.
Opportunity type
Job
Location
United States of America, Arizona, Tucson
Work arrangement
Remote
Compensation
$620/year
Closing date
Dec 8, 2026
Employer
Unio Digital
Prepare your application
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to 5+ years of IT support experience, with 2+ years at Tier III level; Advanced knowledge of networking, systems administration, and IT infrastructure. Use one concrete example that shows you can Resolve complex technical issues escalated from Tier I and II support teams.
Check before applying: Confirm that United States of America, Arizona, Tucson and the stated work arrangement suit you, check the closing date of Dec 8, 2026.
- Apply before Dec 8, 2026.
- The application route is available to verified Talent accounts.
Job Overview
As our Tier III Service Desk Engineer, you will handle the most complex technical escalations within our support organization while mentoring junior team members and leading client engagement initiatives. Your expertise will be instrumental in maintaining client satisfaction and expanding our service delivery capabilities across our MSP portfolio.
Key Responsibilities
- Resolve complex technical issues escalated from Tier I and II support teams
- Lead client onboarding processes and implementation projects
- Mentor and guide junior technicians on technical best practices
- Document solutions and maintain comprehensive knowledge base entries
- Collaborate with engineering teams on system optimization
- Manage client communications regarding critical incidents
Requirements
- 5+ years of IT support experience, with 2+ years at Tier III level
- Advanced knowledge of networking, systems administration, and IT infrastructure
- Strong analytical and problem-solving capabilities
- Excellent communication and client-facing skills
- Relevant IT certifications (CompTIA Security+, CISSP, or equivalent)
- Ability to work independently in a remote environment
What We Offer
- 100% remote work opportunity with flexible scheduling
- Competitive benefits package including health and wellness coverage
- Professional development and certification support
- Collaborative team environment with growth opportunities
- Access to cutting-edge technology platforms
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