Ticketing & Reservation Manager at Dorf Travels & Tours Limited | Lagos, Nigeria
Company/Recruiter: Dorf Travels & Tours Limited
✦ AI Summary
Dorf Travels & Tours Limited is seeking a dedicated and experienced Ticketing & Reservation Manager to join our team in Lagos.
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MorrJobs editorial notes
Our reading of this this opportunity Ticketing & Reservation Manager opening: it is a responsibility-led role with a detailed skills profile role for candidates who can show evidence that matches the responsibilities and requirements published by Dorf Travels & Tours Limited. The notes below are MorrJobs guidance based on this listing, not claims made by the employer.
What to demonstrate
Connect your CV or portfolio to B.Sc or HND qualification in any discipline; IATA/UFTAA Diploma or IATA Foundation certification in Travel & Tourism. Use one concrete example that shows you can Manage ticketing and reservation operations for airline and travel services.
Before applying
Confirm that Nigeria, Lagos and the stated work arrangement suit you.
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Job Overview
The Ticketing & Reservation Manager will oversee all ticketing and reservation activities, ensuring accuracy, efficiency, and exceptional service delivery. This position requires hands-on involvement in daily operations while maintaining oversight of reservation processes and client communications.
Key Responsibilities
- Manage ticketing and reservation operations for airline and travel services
- Process customer bookings through GDS platforms accurately and efficiently
- Ensure compliance with IATA regulations and agency standards
- Handle customer inquiries and resolve booking-related issues
- Maintain accurate records and documentation for all transactions
- Train and supervise ticketing staff members
- Monitor system performance and identify process improvements
Requirements
- B.Sc or HND qualification in any discipline
- IATA/UFTAA Diploma or IATA Foundation certification in Travel & Tourism
- 5-7 years hands-on ticketing and reservation experience in reputable travel agencies
- Amadeus, Galileo, or Sabre GDS certification (mandatory)
- Strong organizational and communication skills
- Proven ability to manage multiple bookings simultaneously
What We Offer
- Professional development opportunities
- Collaborative work environment
- Competitive benefits package
- Career growth within the travel industry
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