Support Representative I at Paytient | France (Remote)
Company/Recruiter: Paytient
Published on: 5:01 PM | Sep 5, 2026
✦ AI Summary
Paytient is on a mission to help people better access and afford care. Every day, millions of people and their loved ones need to see a doctor, but barriers—financial, geographical, and systemic—often stand in the way.
Paytient is on a mission to help people better access and afford care. Every day, millions of people and their loved ones need to see a doctor, but barriers—financial, geographical, and systemic—often stand in the way. As a Support Representative I, you'll be at the forefront of our efforts to remove those barriers, providing exceptional support to our users and helping them navigate their healthcare journey with confidence and ease.
Job Overview
The Support Representative I will serve as a frontline member of our customer support team, handling inquiries from patients and healthcare providers using our platform. This role is critical in ensuring positive user experiences and building trust in our services. Working remotely, you'll manage multiple communication channels while maintaining the highest standards of professionalism and empathy.
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone with accuracy and professionalism
- Troubleshoot technical issues and guide users through platform features
- Document interactions and maintain detailed records in our support system
- Identify common issues and escalate complex problems to senior team members
- Contribute to knowledge base articles and support documentation
- Meet quality and response time standards while maintaining customer satisfaction
Requirements
- Fluency in French and English
- Previous customer support experience preferred
- Strong communication and problem-solving skills
- Reliable internet connection and quiet home workspace
- Ability to manage multiple priorities and learn new systems quickly
- Empathy and patience when assisting users with healthcare concerns
What We Offer
- Fully remote position with flexible scheduling options
- Comprehensive training and ongoing professional development
- Competitive benefits package
- Opportunity to impact healthcare access globally
- Collaborative, mission-driven team environment