Support Engineering Manager (APAC) at SupabaseSupabase | Multiple (Remote)
Company/Recruiter: SupabaseSupabase
Published on: 11:05 AM | Sep 16, 2026
✦ AI Summary
Supabase is the open-source Postgres development platform providing Database, Auth, Storage, Edge Functions, Realtime, and Vector capabilities integrated for teams building scalable backends.
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Supabase is the open-source Postgres development platform providing Database, Auth, Storage, Edge Functions, Realtime, and Vector capabilities integrated for teams building scalable backends. We're seeking an experienced Support Engineering Manager to lead our APAC support operations and drive customer success across the region.
Job Overview
As Support Engineering Manager for APAC, you'll oversee the support engineering team, manage customer escalations, and establish support best practices across Asia-Pacific. This role combines technical leadership with strategic customer relationship management, ensuring exceptional service delivery and customer satisfaction throughout the region.
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Key Responsibilities
- Lead and mentor the APAC support engineering team, fostering a culture of technical excellence
- Manage complex customer escalations and ensure timely, effective resolutions
- Develop and implement support processes and SLAs tailored to APAC markets
- Collaborate with product and engineering teams to communicate customer feedback
- Monitor team performance metrics and identify coaching opportunities
- Build relationships with key enterprise customers and stakeholders
- Contribute to documentation and knowledge base improvement
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Requirements
- 5+ years of support engineering or technical support management experience
- Strong knowledge of PostgreSQL, databases, and cloud infrastructure
- Proven ability to lead and develop technical teams
- Excellent communication skills across cultures and time zones
- Experience managing APAC customer bases preferred
- Familiarity with open-source development ecosystems
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What We Offer
- Competitive compensation package
- Remote-first work environment with flexible arrangements
- Professional development and training budget
- Collaborative, innovative company culture
- Comprehensive benefits package