Customer Success Manager at UpGuard | Sydney, Australia (Remote)
Company/Recruiter: UpGuard
Published on: 11:05 AM | Sep 16, 2026
✦ AI Summary
UpGuard is revolutionizing cybersecurity by replacing manual security bottlenecks with AI-driven precision.
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UpGuard is revolutionizing cybersecurity by replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we're scaling our infrastructure to process billions of risk signals and protect organizations worldwide. We're seeking a dynamic Customer Success Manager to join our growing team and drive customer outcomes across our expanding client base.
Job Overview
As Customer Success Manager at UpGuard, you'll be the strategic partner for our most valued clients, ensuring they maximize value from our security intelligence platform. You'll own the entire customer lifecycle, from onboarding through expansion, while building lasting relationships that drive retention and advocacy.
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Key Responsibilities
- Develop and execute customer success strategies to drive adoption and measurable business outcomes
- Conduct regular business reviews and strategic planning sessions with key stakeholders
- Identify expansion opportunities and upsell potential within existing accounts
- Collaborate with technical and product teams to ensure seamless implementation and issue resolution
- Track and report on customer health metrics, NPS, and retention KPIs
- Serve as the voice of the customer, providing feedback to product and engineering teams
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Requirements
- 5+ years of customer success or account management experience, ideally in B2B SaaS or cybersecurity
- Proven track record of managing high-value accounts and driving retention metrics
- Strong communication and relationship-building skills
- Self-motivated with ability to manage multiple priorities independently
- Experience with CRM platforms and data analysis
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What We Offer
- Competitive compensation and equity participation
- Flexible remote working arrangements
- Professional development and career growth opportunities
- Collaborative, innovative team environment
- Comprehensive benefits package