Support Engineering Manager (APAC) at SupabaseSupabase | Multiple (APAC Region) (Remote)
Company/Recruiter: SupabaseSupabase
Published on: 11:05 AM | Sep 16, 2026
✦ AI Summary
Supabase is the open-source Postgres development platform that provides Database, Auth, Storage, Edge Functions, Realtime, and Vector capabilities—all deeply integrated and built for teams whose backend needs grow alongside their business.
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Supabase is the open-source Postgres development platform that provides Database, Auth, Storage, Edge Functions, Realtime, and Vector capabilities—all deeply integrated and built for teams whose backend needs grow alongside their business. We're looking for a Support Engineering Manager (APAC) to lead our customer support operations across the Asia-Pacific region, ensuring exceptional service delivery and technical excellence.
Job Overview
As Support Engineering Manager for APAC, you'll oversee a distributed team of support engineers serving our growing customer base across Asia-Pacific. You'll combine hands-on technical expertise with management acumen to drive support quality, team development, and customer satisfaction in this dynamic region.
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Key Responsibilities
- Lead, mentor, and develop a team of support engineers across multiple time zones
- Establish and maintain support quality standards and SLAs for the APAC region
- Respond to complex technical issues and escalations requiring senior-level expertise
- Collaborate with product and engineering teams to identify and resolve systemic issues
- Monitor team performance metrics and implement continuous improvement initiatives
- Build relationships with key enterprise customers and accounts
- Contribute to support documentation and knowledge base development
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Requirements
- 5+ years of support engineering or technical customer success experience
- 3+ years in a team leadership or management role
- Strong background with PostgreSQL, databases, or backend infrastructure
- Experience managing distributed teams across multiple time zones
- Excellent communication and problem-solving skills
- Based in the APAC region with availability to work regional hours
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What We Offer
- Competitive compensation and equity package
- Remote-first work environment with flexibility
- Professional development and learning opportunities
- Collaborative culture supporting open-source principles
- Health and wellness benefits