Support Engineering Manager (APAC) at SupabaseSupabase
Company/Recruiter: SupabaseSupabase
Published on: 11:01 AM | Aug 15, 2026
✦ AI Summary
Supabase is seeking a dedicated and experienced Support Engineering Manager to lead our growing APAC support team.
Supabase is seeking a dedicated and experienced Support Engineering Manager to lead our growing APAC support team. Based in Aba, Nigeria, you will play a crucial role in ensuring our customers across the Asia-Pacific region receive exceptional technical assistance. This leadership position involves managing a team of talented support engineers, optimizing support processes, and contributing to the overall success of our developer-first platform. If you are passionate about empowering developers and fostering a high-performing support environment, we encourage you to apply.
Job Overview
The Support Engineering Manager (APAC) will be responsible for the day-to-day operations of the APAC support team, fostering a culture of technical excellence, and ensuring timely and effective resolution of customer issues. This role requires strong leadership, technical acumen, and a deep understanding of customer support best practices within a fast-paced, cloud-native environment.Key Responsibilities
- Lead, mentor, and manage a team of Support Engineers across the APAC region.
- Develop and implement strategies to improve support response times, resolution rates, and customer satisfaction.
- Oversee the triaging and assignment of incoming support tickets and escalations.
- Collaborate with product and engineering teams to identify recurring issues and drive improvements.
- Define and track key support metrics to measure team performance and identify areas for growth.
- Ensure comprehensive documentation and knowledge base articles are maintained and updated.
- Foster a positive and collaborative team environment that encourages continuous learning.
- Represent the voice of the customer to internal stakeholders.
Requirements
- Proven experience in a technical support or customer success leadership role, preferably in a SaaS or cloud-native company.
- Strong understanding of relational databases, particularly PostgreSQL.
- Experience managing remote and distributed teams.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to effectively manage competing priorities and work under pressure.
- Familiarity with support ticketing systems and CRM platforms.
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
What We Offer
- The opportunity to lead and shape a vital function within a rapidly growing global company.
- A collaborative and innovative work environment with a focus on developer success.
- Professional development opportunities and growth within the organization.
- The chance to work with cutting-edge technologies and contribute to an impactful product.
- A supportive and inclusive company culture.