Support Engineering Manager (APAC) at SupabaseSupabase | Aba, Nigeria
Company/Recruiter: SupabaseSupabase
✦ AI Summary
Support Engineering Manager (APAC)Supabase is seeking an experienced Support Engineering Manager to lead our customer support operations across the Asia-Pacific region.
Supabase is seeking an experienced Support Engineering Manager to lead our customer support operations across the Asia-Pacific region. You'll build and mentor a world-class support team while ensuring our customers receive exceptional service. This role is perfect for someone passionate about technical excellence, team development, and driving customer success at scale.
Job Overview
As Support Engineering Manager (APAC), you'll oversee all support engineering activities for our fastest-growing region. You'll be responsible for team leadership, customer satisfaction, operational efficiency, and technical problem-solving. This is a hybrid position based in Aba, Nigeria, offering the opportunity to shape how Supabase delivers world-class support to enterprise and startup customers across APAC.
Key Responsibilities
- Lead, mentor, and develop a high-performing support engineering team
- Manage customer support tickets, escalations, and SLA compliance
- Identify trends, create solutions, and drive continuous improvement processes
- Collaborate with product and engineering teams on customer feedback
- Establish support best practices and documentation standards
- Monitor team performance metrics and implement coaching strategies
Requirements
- 5+ years of support engineering or technical customer success experience
- 3+ years managing technical teams or individual contributors
- Strong knowledge of databases, APIs, and backend technologies
- Excellent communication and interpersonal skills
- Experience with Postgres or similar databases preferred
What We Offer
- Competitive compensation and equity packages
- Remote-flexible work arrangements
- Professional development and training opportunities
- Collaborative, innovative company culture
- Health and wellness benefits