Strategic Customer Success Manager – MarTech / AdTech, US at Branch | United States (Remote)
Company/Recruiter: Branch
Published on: 11:05 AM | Sep 10, 2026
✦ AI Summary
Branch is seeking a Strategic Customer Success Manager to join our MarTech/AdTech team. This role is critical to driving customer value, retention, and expansion within our fast-growing client base.
Branch is seeking a Strategic Customer Success Manager to join our MarTech/AdTech team. This role is critical to driving customer value, retention, and expansion within our fast-growing client base. You'll partner with customers to maximize ROI from Branch's attribution and linking solutions while identifying upsell opportunities and ensuring long-term success.
Job Overview
As Strategic Customer Success Manager, you'll manage a portfolio of high-value enterprise clients, serving as their trusted advisor throughout their journey with Branch. You'll combine deep product knowledge with strategic business acumen to drive measurable outcomes and foster lasting partnerships that generate predictable revenue growth.
Key Responsibilities
- Develop and execute customer success strategies aligned with client business objectives
- Monitor customer health metrics and proactively identify expansion and renewal opportunities
- Lead quarterly business reviews and present ROI insights backed by Branch's AI-enhanced analytics
- Collaborate cross-functionally with sales, product, and support teams to resolve challenges and accelerate value realization
- Build executive relationships and advocate for customer needs internally
Requirements
- 5+ years in customer success, account management, or solutions engineering within MarTech or AdTech
- Proven track record managing enterprise accounts and driving expansion revenue
- Strong understanding of digital marketing attribution and analytics
- Excellent communication and presentation skills
What We Offer
- Competitive compensation and equity
- Remote work flexibility
- Professional development opportunities