Software Engineer – Support (USA Only – 100% Remote) at Close | USA (Remote)
Company/Recruiter: Close
Published on: 11:01 AM | Aug 25, 2026
✦ AI Summary
Close is revolutionizing the CRM landscape with a focus on empowering sales teams to sell more, faster.
Close is revolutionizing the CRM landscape with a focus on empowering sales teams to sell more, faster. Since 2013, we've been dedicated to crafting a CRM that is intuitive and unobtrusive. Now, we are deeply integrating AI across our platform, and we're seeking a talented Software Engineer – Support to join our growing team and ensure our users have a seamless, AI-enhanced experience. This is a 100% remote, USA-based opportunity.
Job Overview
As a Software Engineer – Support, you will play a critical role in ensuring the stability, performance, and excellent user experience of our AI-powered CRM. You will be instrumental in diagnosing and resolving technical issues, contributing to our knowledge base, and collaborating with engineering teams to implement long-term solutions.Key Responsibilities
- Investigate, diagnose, and resolve complex technical issues reported by customers.
- Collaborate with engineering teams to identify root causes and implement permanent fixes.
- Develop and maintain internal and external technical documentation, including FAQs and troubleshooting guides.
- Proactively monitor system performance and identify potential areas for improvement.
- Provide clear and concise technical explanations to both technical and non-technical stakeholders.
- Contribute to the development of internal tools and scripts to streamline support operations.
Requirements
- Proven experience in a software engineering or technical support role.
- Strong understanding of software development principles and best practices.
- Proficiency in at least one programming language (e.g., JavaScript, Python, Ruby).
- Experience with CRM systems or SaaS products.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities.
- Ability to work independently and as part of a remote team.
What We Offer
- Opportunity to work on cutting-edge AI-powered technology.
- A fully remote work environment within the USA.
- Collaborative and supportive team culture.
- Continuous learning and professional development opportunities.
- Competitive benefits package.