Senior Manager, Customer Success Operations at AlphaSense
Company/Recruiter: AlphaSense
Published on: 11:01 AM | Aug 20, 2026
✦ AI Summary
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making.
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from thousands of public and private sources. We empower users to discover critical information quickly, leading to better, faster decisions. Join our mission to bring clarity to complex markets.
Job Overview
AlphaSense is seeking a highly motivated and experienced Senior Manager, Customer Success Operations to join our growing team. This role is instrumental in optimizing the effectiveness and efficiency of our Customer Success organization. You will be responsible for developing and implementing strategic operational initiatives that enhance customer satisfaction, retention, and advocacy, directly impacting AlphaSense’s growth trajectory. This is a remote position.Key Responsibilities
- Lead the development and execution of operational strategies to support a high-performing Customer Success team.
- Design and manage processes for customer onboarding, adoption, retention, and expansion.
- Utilize data analytics to identify trends, measure key performance indicators (KPIs), and drive continuous improvement within the Customer Success function.
- Oversee the implementation and optimization of Customer Success platforms and tools.
- Collaborate with Sales, Product, and Marketing teams to ensure a seamless customer journey.
- Develop and deliver training programs for the Customer Success team on processes, tools, and best practices.
- Manage and mentor a team of operational specialists.
Requirements
- Bachelor's degree in Business, Operations, or a related field.
- 5+ years of experience in Customer Success Operations or a similar role, with at least 2 years in a management capacity.
- Proven track record of designing and implementing scalable operational processes.
- Strong analytical and problem-solving skills with proficiency in data analysis tools.
- Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero).
- Excellent communication, interpersonal, and leadership skills.
- Ability to thrive in a fast-paced, remote work environment.
What We Offer
- Competitive compensation package.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Opportunities for professional development and career advancement.
- A dynamic and collaborative work environment.
- The chance to make a significant impact on a rapidly growing company.