Senior Customer Success Manager- Public Sector at GitLab | United States (Remote)
Company/Recruiter: GitLab
Published on: 11:05 AM | Sep 10, 2026
✦ AI Summary
GitLab is the intelligent orchestration platform for DevSecOps. We enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.
GitLab is the intelligent orchestration platform for DevSecOps. We enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. As a Senior Customer Success Manager for the Public Sector, you will be instrumental in driving customer outcomes and expanding our presence within government and public sector organizations.
Job Overview
This role focuses on managing and nurturing strategic relationships with public sector customers. You will serve as a trusted advisor, ensuring customers achieve their desired business outcomes while identifying expansion opportunities within their organizations.
Key Responsibilities
- Develop and execute customer success strategies for assigned public sector accounts
- Conduct regular business reviews and executive-level communications
- Identify and drive upsell and cross-sell opportunities within existing accounts
- Collaborate with Sales, Product, and Support teams to resolve customer challenges
- Monitor customer health metrics and proactively address at-risk accounts
- Build deep relationships with stakeholders at all organizational levels
- Contribute to product feedback and customer insights
Requirements
- 5+ years of customer success or account management experience in B2B SaaS
- Demonstrated experience working with public sector or government clients
- Strong communication and presentation skills
- Ability to manage complex, multi-stakeholder relationships
- Proficiency with CRM platforms and success metrics
- Bachelor's degree or equivalent professional experience
What We Offer
- Competitive compensation and benefits package
- Remote work flexibility
- Professional development opportunities
- Collaborative and inclusive company culture