Remote Customer Support Contractor at CoinTracker
Company/Recruiter: CoinTracker
✦ AI Summary
CoinTracker is a leading crypto portfolio and tax tracking platform that helps users confidently manage their digital assets.
CoinTracker is a leading crypto portfolio and tax tracking platform that helps users confidently manage their digital assets. Trusted by millions, CoinTracker simplifies complex crypto reporting while delivering a seamless user experience.
As we enter peak demand periods, we’re expanding our Operations team and inviting Seasonal Customer Support Contractors to help provide fast, friendly, and reliable support to our growing user base.
Company: CoinTracker
Location: Remote (United States & Canada)
Employment Type: Contract
Career Level: Entry-Level / Graduate
Compensation: Competitive
Role Overview
In this role, you’ll be on the front line of customer experience, assisting users with questions, technical issues, and product navigation. This is an excellent opportunity for entry-level professionals or recent graduates looking to gain hands-on experience in customer support within a fast-growing technology company.
What We’re Looking For
- Strong written communication and problem-solving skills.
- A customer-first mindset with keen attention to detail.
- Ability to work independently while contributing effectively within a team.
- Comfort analyzing issues and making sound decisions under guidance.
- Interest in technology, fintech, or cryptocurrency is an advantage.
Why Join CoinTracker?
- Fully remote contract opportunity (US & Canada).
- Flexible working hours during the contract period.
- Supportive, inclusive, and collaborative team culture.
- Access to training and professional development resources.
- Valuable experience with a fast-growing crypto and fintech platform.
If you’re detail-oriented, enjoy helping people, and want to build experience in a modern remote-first company, this role is a great fit.
Key Responsibilities
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- Respond to customer inquiries clearly, professionally, and with empathy.
- Guide users through the CoinTracker platform and its key features.
- Troubleshoot user issues and provide accurate, practical solutions.
- Collaborate with the wider support team to improve response quality and efficiency.
- Document recurring issues, insights, and customer feedback to support product and process improvements.
- Escalate complex cases when necessary, following internal support workflows.
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