Remote Customer Support Agent at Divine
Company/Recruiter: Divine
Published on: 1:04 PM | Jan 9, 2026
✦ AI Summary
Divine is hiring a Customer Support Agent to support users across its fintech products, including an innovative undercollateralized lending platform.
Divine is hiring a Customer Support Agent to support users across its fintech products, including an innovative undercollateralized lending platform. This role is ideal for a customer-focused professional who enjoys problem-solving, clear communication, and working closely with product and engineering teams.
As a Customer Support Agent, you will serve as the frontline voice of Divine, helping users resolve issues, understand products, and access credit with confidence.
Why Join Divine?
- Competitive compensation
- Flexible working hours
- Fully remote work environment
- Inclusive and mission-driven team
- Opportunity to contribute to expanding global access to credit
Key Responsibilities
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- Respond to customer inquiries via Intercom, email, and social media channels
- Troubleshoot user issues and escalate technical bugs to the engineering team
- Keep users informed about product updates, changes, and support documentation
- Monitor and track recurring support issues and trends
- Share customer feedback and insights with product and operations teams to improve user experience
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Requirements
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- Minimum of 2 years’ experience in customer support or customer service roles
- Strong written and verbal communication skills
- Excellent problem-solving ability and attention to detail
- Ability to collaborate effectively with cross-functional teams
- Experience using customer support tools such as Zendesk is an advantage
- Prior experience supporting fintech or crypto products is a plus
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