Packet Core Support Solution Architect at Ericsson | Riyadh, Saudi Arabia
Company/Recruiter: Ericsson
Published on: Nov 13, 2026
Opportunity snapshot
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Opportunity type
Job
Location
Saudi Arabia, Riyadh
Work arrangement
Location-based; remote work not stated
Compensation
Not disclosed
Employer
Ericsson
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Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to A Bachelor's or Master's degree in Telecommunications, IT, Computer Science, or a related field is required.; You must possess over 10 years of relevant telecommunications experience, with extensive expertise i…. Use one concrete example that shows you can You will be responsible for managing and driving complex Customer Service Requests from their beginning to their conclusion, ensuri...
Check before applying: Confirm that Saudi Arabia, Riyadh and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
This role offers an exciting opportunity to contribute to a leading telecommunications company.
Job Overview
- Job Title: Packet Core Support Solution Architect
- Employer: Ericsson
- Location: Riyadh, Saudi Arabia
- Job Type: Full Time
About the Employer
- Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators.
- Over 1,000 networks in more than 180 countries utilize Ericsson equipment.
- More than 40 percent of the world’s mobile traffic passes through Ericsson networks.
- Ericsson uses innovation to empower people, business, and society, working towards the Networked Society.
Key Responsibilities
- You will be responsible for managing and driving complex Customer Service Requests from their beginning to their conclusion, ensuring effective coordination and customer satisfaction.
- You will lead in-depth investigations of Packet Core networks and nodes, troubleshooting technical issues and identifying their root causes.
- You will develop and coordinate solutions to restore and maintain network stability.
- You will provide technical leadership during significant incidents, emergency handling, customer escalations, and crisis situations.
- You will take complete ownership of assigned solutions throughout their investigation, resolution, and service improvement phases.
- You will cultivate strong customer relationships by understanding their network environment, priorities, and operational requirements.
- You will collaborate with engineers and cross-functional teams to share knowledge and enhance troubleshooting efficiency.
- You will identify opportunities for product, process, and service improvements, translating technical findings into clear requirements.
- You will identify potential business opportunities that may arise from customer requirements and operational challenges.
- You will escalate recurring problems, process deficiencies, and operational irregularities to the relevant stakeholders.
- You will create and maintain a repository of known solutions and technical knowledge articles.
- You will apply relevant Solution Management and global support processes.
Requirements
- A Bachelor's or Master's degree in Telecommunications, IT, Computer Science, or a related field is required.
- You must possess over 10 years of relevant telecommunications experience, with extensive expertise in Packet Core support, integration, or operations.
- Strong skills in troubleshooting, fault-finding, root-cause analysis, and problem-solving are essential.
- A comprehensive understanding of Packet Core architecture, including EPC, call flows, session management, and mobility management, is necessary.
- A strong grasp of related domains, such as Circuit-Switched Core, IMS, and RAN, is required.
- In-depth knowledge of Ericsson Packet Core products, specifically EPG, SGSN-MME, PCC/PCG, PCRF (SAPC/CCPC), and DNS/IPWorks, is crucial.
- Excellent knowledge of virtualization and cloud technologies, including cloud-native environments, OpenStack, Kubernetes, and Docker, is needed.
- Proficiency in UNIX/Linux operating systems is required.
- Strong IP networking knowledge, encompassing routing, protocols, network design, and troubleshooting, is essential.
- Experience with hardware/software installation, configuration, migration, and upgrades is necessary.
- Experience with First Office Application (FOA), Proof of Concept (PoC), or similar customer validation activities is required.
- Familiarity with PROPS-C or similar support/service-management frameworks is beneficial.
- The ability to lead technical teams during complex investigations and critical customer situations is required.
- Excellent communication, presentation, collaboration, and customer-facing consulting skills are essential.
- You must be able to work effectively under pressure and align technical solutions with customer and business priorities.
How to Apply
- Thoroughly review all stated requirements to ensure your qualifications align with the role.
- Prepare an up-to-date CV and any other necessary documents as requested in the listing.
- Submit your application by clicking the Apply Now button on this page.
- Ensure your application is submitted before the closing date.
Application Tips
- Highlight your extensive experience in Packet Core support, integration, or operations within your CV.
- Emphasize your strong troubleshooting, fault-finding, and root-cause analysis skills with specific examples.
- Detail your knowledge of Packet Core architecture, including EPC, call flows, session management, and mobility management.
- Showcase your experience with virtualization and cloud technologies, such as OpenStack, Kubernetes, and Docker.
- Provide examples of your ability to lead technical teams during complex investigations and critical customer situations.
What We Offer
- Our culture is built over a century of courageous decisions, with core values of professionalism, respect, perseverance, and integrity shaping everything we do.
- We believe in a growth mindset and that the future belongs to the learners, offering the freedom and structure to evolve your skillsets, mindsets, and career.
- We recognize that you should be paid in a fair way and be rewarded for the impact you create, always aspiring to recognize your impact on our business success.
- This is a Full Time, permanent position.
- The role is located in Riyadh, Saudi Arabia.
- Salary and benefits are confirmed by the employer during the hiring process.
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