Music Streaming Platform Customer Expert with Italian and English (Remote within Bulgaria–No Calls) at our dynamic | Bulgaria
Company/Recruiter: our dynamic
Published on: 5:01 PM | Aug 14, 2026
✦ AI Summary
Sutherland Bulgaria is seeking enthusiastic and multilingual Customer Service Professionals to join our vibrant, international team.
Sutherland Bulgaria is seeking enthusiastic and multilingual Customer Service Professionals to join our vibrant, international team. If you are passionate about providing exceptional support and thrive in a positive, collaborative environment, we invite you to embark on an exciting career journey with us.
Job Overview
As a Music Streaming Platform Customer Expert, you will be the primary point of contact for our Italian and English-speaking users within Bulgaria, providing top-tier customer service and technical assistance remotely. This role demands excellent communication skills and a deep understanding of the music streaming landscape.Key Responsibilities
- Respond to customer inquiries via chat and email in Italian and English.
- Troubleshoot and resolve technical issues related to the music streaming platform.
- Provide information on subscriptions, features, and account management.
- Escalate complex issues to appropriate internal teams.
- Contribute to a positive customer experience through efficient and friendly support.
Requirements
- Fluent in Italian and English (written and spoken).
- Previous customer service experience is advantageous.
- Familiarity with music streaming platforms and digital media.
- Excellent written communication and problem-solving skills.
- Ability to work independently and manage time effectively in a remote setting.
- Must be legally authorized to work in Bulgaria.
What We Offer
- Remote work opportunity within Bulgaria.
- A dynamic and multicultural work environment.
- Comprehensive training and ongoing development.
- Opportunities for career growth within a global organization.
- A supportive and collaborative team culture.