Manager, Customer Success Operations at AlphaSense
Company/Recruiter: AlphaSense
Published on: 11:01 AM | Aug 20, 2026
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✦ AI Summary
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making.
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from thousands of global public and private sources, helping users to make smarter, faster decisions. Join a fast-growing team dedicated to empowering business leaders with the information they need to succeed.
Job Overview
AlphaSense is seeking a highly motivated and experienced Manager, Customer Success Operations to join our dynamic team. In this remote role, you will be instrumental in optimizing and scaling our Customer Success processes, ensuring our clients receive exceptional support and value from the AlphaSense platform. You will collaborate with cross-functional teams to enhance operational efficiency and drive customer satisfaction.Key Responsibilities
- Develop and implement strategies to improve customer success workflows and playbooks.
- Manage and optimize the tools and technologies used by the Customer Success team (e.g., CRM, CS platforms).
- Analyze customer data to identify trends, risks, and opportunities for proactive engagement.
- Create and maintain operational dashboards and reports to track key customer success metrics.
- Onboard, train, and mentor Customer Success Operations specialists.
- Drive initiatives to enhance customer adoption, retention, and expansion.
- Partner with Sales, Product, and Marketing teams to align customer success goals.
Requirements
- Bachelor's degree in Business, Operations, or a related field.
- 5+ years of experience in Customer Success Operations or a similar role.
- Proven experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight).
- Strong analytical skills and experience with data analysis and reporting tools.
- Excellent project management and organizational abilities.
- Exceptional communication and interpersonal skills.
- Ability to thrive in a fast-paced, remote work environment.
What We Offer
- Competitive compensation and benefits package.
- Opportunity to work with cutting-edge AI technology.
- Collaborative and inclusive company culture.
- Professional development and growth opportunities.
- Remote work flexibility.