Manager, Customer Success at Mastercard | Lagos, Nigeria
Company/Recruiter: Mastercard
✦ AI Summary
Mastercard Nigeria is seeking an experienced and motivated Manager, Customer Success to join their dynamic team in Lagos State.
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MorrJobs editorial notes
Our reading of this this opportunity Manager, Customer Success opening: it is a responsibility-led role with a detailed skills profile role for candidates who can show evidence that matches the responsibilities and requirements published by Mastercard. The notes below are MorrJobs guidance based on this listing, not claims made by the employer.
What to demonstrate
Connect your CV or portfolio to Proven experience in customer success, account management, or a related client-facing role.; Experience working with large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, a…. Use one concrete example that shows you can Develop and execute customer success strategies to drive adoption and value realization..
Before applying
Confirm that Nigeria, Lagos and the stated work arrangement suit you, check the closing date of Dec 9, 2026.
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Job Overview
This position will be responsible for managing and enhancing the customer journey, ensuring clients derive maximum value from Mastercard's products and services. The Manager, Customer Success will act as a trusted advisor, proactively addressing client needs and contributing to long-term client loyalty and growth.Key Responsibilities
- Develop and execute customer success strategies to drive adoption and value realization.
- Build and maintain strong, long-lasting relationships with key client stakeholders.
- Proactively identify and address potential client issues and challenges.
- Collaborate with internal teams to ensure seamless service delivery.
- Monitor client health and performance metrics, providing regular reports.
Requirements
- Proven experience in customer success, account management, or a related client-facing role.
- Experience working with large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners.
- Strong understanding of the payments industry and digital platforms.
- Excellent communication, interpersonal, and problem-solving skills.
- Demonstrated ability to manage multiple client accounts and priorities effectively.
What We Offer
- Opportunity to work with a leading global payments technology company.
- Be part of a forward-thinking and innovative team.
- Professional development and growth opportunities.
- Contribute to the success of Mastercard's operations in Nigeria.