Opportunity snapshot
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Opportunity type
Job
Location
Nigeria
Work arrangement
Location-based; remote work not stated
Compensation
Not disclosed
Employer
MTN Nigeria
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Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to For the Coordinator - Service Configuration and ITAM role:; A first degree in Computer Science, Engineering, Applied Sciences, or an equivalent IT degree.. Use one concrete example that shows you can For the Coordinator - Service Configuration and ITAM role:.
Check before applying: Confirm that Nigeria and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Apply for a specific role
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MTN Nigeria, a prominent telecommunications company, is seeking qualified individuals to join their team. The company is part of the MTN Group, a leading cellular telecommunications provider in Africa.Job Overview
The available positions are for a Coordinator - Service Configuration and ITAM, and a Representative - Sales and Trade Development (Delta).Key Responsibilities
- For the Coordinator - Service Configuration and ITAM role:
- Identify, capture, and manage all MTNN IS Configuration Items (CI) used in service delivery.
- Maintain a logical model of the IT infrastructure components and their associations, typically within a Configuration Management Database (CMDB).
- Oversee the entire lifecycle of IT assets and configurations.
- Maintain up-to-date records of all MTNN Information Technology Assets, including topology, services, and relationships.
- Ensure the availability of technical information regarding MTNN Information Technology Assets.
- Maintain MTNN IS asset and configuration information in line with best practices.
- Communicate new configurations and the impact of changes.
- Develop reports on license compliance, usage, availability, and expiry.
- Ensure dependencies and interrelationships between configuration items are communicated.
- Provide graphical representations of MTNN Information Technology Assets for incident and problem diagnosis.
- Provide input to vendor and supplier negotiations and manage procurement processes.
- Ensure and maintain an accurate CMDB.
- Align pre-defined activities with the change management process.
- Ensure the Configuration Management System (CMS) provides accurate and up-to-date information.
- Ensure regular snapshots and configuration baselines are taken and protected.
- Conduct regular audits to ensure asset record accuracy.
- For the Representative - Sales and Trade Development (Delta) role:
- Manage and develop trade infrastructure and Financial Services through distribution channels, focusing on retailers.
- Drive visibility and brand affinity within the assigned territory.
- Verify stock receipt and movement with sub-dealers and dealer branches.
- Provide informal training on products, services, and promotions to visited outlets.
- Manage events and promotions, and conduct post-promo evaluations.
- Provide weekly/monthly sales activity and market intelligence reports.
- Monitor and report on network quality and other sales-impacting indices.
- Ensure a consistent number of daily visits to outlets within the territory.
- Identify, classify, and support all players in distribution channels and update databases.
- Ensure 95% MTN product availability in the channel and provide availability reports.
- Direct channel participants to identified MTN growth areas.
- Establish consistent channel standards, including branding.
- Increase brand awareness through signage and POS distribution, targeting 65% visibility.
- Support identified outlets with appropriate merchandising.
- Build relationships between different levels of the distribution network and support trade partners.
- Resolve issues and queries related to activations, products, and promotions.
- Gather market information and provide feedback to management.
Requirements
- For the Coordinator - Service Configuration and ITAM role:
- A first degree in Computer Science, Engineering, Applied Sciences, or an equivalent IT degree.
- A Foundation Certificate in ITIL or IT Service Management.
- 3-7 years of experience in IT service support and delivery environments.
- Experience in enterprise asset management.
- Experience in the development, maintenance, and management of CMDB.
- Experience with change, release, and configuration management processes and procedures.
- Project management experience.
- For the Representative - Sales and Trade Development (Delta) role:
- A first degree, preferably in social sciences.
- Fluency in English.
- 1-3 years of experience in an area of specialization, with experience working with others.
- Experience working in a medium-sized organization.
- Sales and Marketing experience in a fast-moving consumer goods environment.
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