Incident Manager (Hybrid) at Paystack | Lagos, Nigeria
Company/Recruiter: Paystack
Opportunity snapshot
A practical decision guide for this role: compare the facts below with your experience before applying.
Opportunity type
Job
Location
Nigeria, Lagos
Work arrangement
Location-based; remote work not stated
Compensation
Not disclosed
Closing date
Dec 28, 2026
Employer
Paystack
Prepare your application
These prompts turn the listing into practical preparation steps; they are not a second copy of the requirements.
MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Bachelor's degree in a relevant field or equivalent practical experience.; 5-7 years of experience in incident management, operations, or operational risk.. Use one concrete example that shows you can Lead and coordinate incident response activities to quickly resolve service disruptions..
Check before applying: Confirm that Nigeria, Lagos and the stated work arrangement suit you, check the closing date of Dec 28, 2026.
- Apply before Dec 28, 2026.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
As an Incident Manager at Paystack, you will be instrumental in ensuring the stability and reliability of our services. You will lead the response to critical incidents, minimize their impact, and drive continuous improvement in our incident management processes. This is a challenging yet rewarding opportunity to make a significant contribution to a fast-growing organization.Key Responsibilities
- Lead and coordinate incident response activities to quickly resolve service disruptions.
- Conduct post-incident reviews to identify root causes and implement preventative measures.
- Develop and maintain incident management policies, procedures, and playbooks.
- Communicate incident status effectively to stakeholders at all levels.
- Identify and escalate potential risks and vulnerabilities.
- Collaborate with engineering and operations teams to improve system resilience.
Requirements
- Bachelor's degree in a relevant field or equivalent practical experience.
- 5-7 years of experience in incident management, operations, or operational risk.
- Proven ability to manage complex incidents under pressure.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Familiarity with cloud platforms and incident management tools is a plus.
What We Offer
- A hybrid work environment fostering flexibility and collaboration.
- Opportunity to work with cutting-edge technology in the fintech space.
- Professional development and growth opportunities.
- A vibrant and innovative company culture.
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