Head of Service at Huresco Company Limited | Nigeria
Company/Recruiter: Huresco Company Limited
✦ AI Summary
Huresco Company Limited, an established human resources consulting firm founded in 2009, seeks an experienced Head of Service to lead our service delivery operations.
Job Overview
The Head of Service will oversee the strategic direction and operational excellence of service delivery across Huresco Company Limited. This leadership position requires a visionary professional capable of managing service quality, client relationships, and team performance while driving innovation in HR consulting solutions.
Key Responsibilities
- Direct and manage all service delivery operations and client engagement activities
- Develop and implement service standards and quality assurance frameworks
- Lead, mentor, and develop the service delivery team
- Build and maintain strategic client relationships to ensure satisfaction and retention
- Monitor service performance metrics and implement continuous improvement initiatives
- Collaborate with senior management on business strategy and growth initiatives
- Identify market opportunities and emerging HR consulting trends
Requirements
- Minimum 10 years of experience in HR consulting or related field
- Proven leadership experience in service delivery or operations management
- Strong understanding of HR processes and organizational development
- Excellent communication and stakeholder management skills
- Strategic thinking and business acumen
- Bachelor's degree in Human Resources, Business Administration, or related discipline
What We Offer
- Competitive remuneration package
- Professional development opportunities
- Collaborative work environment
- Career growth within a respected consulting firm