Digital Customer Success Campaign Manager at 1Password
Company/Recruiter: 1Password
Published on: 5:00 PM | Aug 19, 2026
20 views
✦ AI Summary
1Password is experiencing incredible growth, achieving over $400 million in ARR and consistently recognized on the Forbes Cloud 100.
1Password is experiencing incredible growth, achieving over $400 million in ARR and consistently recognized on the Forbes Cloud 100. As we scale, we are seeking a talented and driven Digital Customer Success Campaign Manager to join our remote team. This role is crucial in nurturing our expanding customer base and ensuring they derive maximum value from our industry-leading security solutions.
Job Overview
As a Digital Customer Success Campaign Manager, you will be instrumental in designing, executing, and optimizing digital campaigns to drive customer adoption, retention, and advocacy. You will leverage data-driven insights to create engaging content and personalized experiences that guide customers through their journey with 1Password.Key Responsibilities
- Develop and implement comprehensive digital customer success campaign strategies across various channels (email, in-app messaging, social media, etc.).
- Create compelling and targeted content that educates, inspires, and supports customers at different stages of their lifecycle.
- Analyze campaign performance metrics, identify trends, and iterate on strategies to optimize engagement and outcomes.
- Collaborate with Product Marketing, Sales, and Customer Support teams to ensure campaign alignment and a cohesive customer experience.
- Manage and segment customer lists for personalized outreach and targeted communications.
- Stay abreast of best practices in customer success and digital marketing to continuously improve our approach.
Requirements
- Proven experience in customer success, digital marketing, or campaign management roles.
- Strong understanding of customer lifecycle management and strategies for driving adoption and retention.
- Proficiency in marketing automation platforms and CRM systems.
- Excellent written and verbal communication skills, with a talent for crafting engaging content.
- Analytical mindset with the ability to interpret data and translate insights into actionable plans.
- Bachelor's degree in Marketing, Business, Communications, or a related field, or equivalent practical experience.
What We Offer
- The opportunity to be part of a rapidly growing, mission-driven company.
- A collaborative and supportive remote work environment.
- Competitive compensation and benefits package.
- Opportunities for professional development and career advancement.
- A chance to make a significant impact on our customers' security and success.