Customer Support Engineer (Tier 2) at Tailscale Tailscale | United States (Remote)
Company/Recruiter: Tailscale Tailscale
Published on: 5:02 PM | Sep 6, 2026
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✦ AI Summary
Tailscale is revolutionizing secure connectivity by delivering innovative software that enables seamless, safe interconnection of people and devices across any location.
Tailscale is revolutionizing secure connectivity by delivering innovative software that enables seamless, safe interconnection of people and devices across any location. We're seeking a Customer Support Engineer (Tier 2) to join our growing support team and help our users maximize the value of our platform.
Job Overview
As a Customer Support Engineer (Tier 2), you'll provide advanced technical support to Tailscale customers, escalating complex issues and developing solutions that enhance user experience. You'll work with our engineering team to troubleshoot network connectivity challenges, debug configuration issues, and guide customers through sophisticated implementations of our secure networking platform.
Key Responsibilities
- Provide technical support for complex customer issues involving network configuration and troubleshooting
- Escalate and coordinate with engineering teams on product bugs and feature requests
- Document solutions and contribute to knowledge base improvements
- Collaborate with customers to understand their networking architecture and requirements
- Identify patterns in support tickets to inform product development priorities
- Mentor Tier 1 support staff and share technical expertise
Requirements
- Strong understanding of networking fundamentals and VPN technologies
- Experience with Linux/Unix and network troubleshooting tools
- Excellent communication skills for technical and non-technical audiences
- Problem-solving mindset with attention to detail
- Prior customer support or technical support experience
What We Offer
- Remote-first work environment with flexible arrangements
- Competitive benefits package
- Opportunity to grow with a rapidly expanding company
- Access to cutting-edge networking technology