Customer Solutions Engineer – Payments at Zuora | Canada (Remote)
Company/Recruiter: Zuora
✦ AI Summary
Zuora is seeking a Customer Solutions Engineer – Payments to join our growing team. In this role, you'll be instrumental in helping customers maximize the value of our subscription management and billing platform.
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Our reading of this this opportunity Customer Solutions Engineer – Payments opening: it is a responsibility-led role with a detailed skills profile role for candidates who can show evidence that matches the responsibilities and requirements published by Zuora. The notes below are MorrJobs guidance based on this listing, not claims made by the employer.
What to demonstrate
Connect your CV or portfolio to 5+ years of experience in payments, billing systems, or subscription platform implementation; Strong proficiency in payment processing concepts, APIs, and integration patterns. Use one concrete example that shows you can Architect and implement payment solutions tailored to customer business models and technical requirements.
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Job Overview
As a Customer Solutions Engineer – Payments, you'll serve as a technical expert and trusted advisor to Zuora's customers. You'll manage the technical delivery and optimization of our payments platform, ensuring seamless integration, robust performance, and measurable business outcomes. Working in a remote capacity, you'll collaborate across customer success, sales engineering, and product teams to resolve complex payment scenarios and accelerate customer adoption.
Key Responsibilities
- Architect and implement payment solutions tailored to customer business models and technical requirements
- Troubleshoot payment integration issues and provide actionable recommendations for resolution
- Conduct technical training sessions and create documentation to enable customer teams
- Collaborate with customers to optimize payment flows, reduce friction, and improve conversion rates
- Partner with product and engineering teams to communicate customer feedback and enhancement requests
- Maintain detailed records of customer interactions and solutions within our case management system
Requirements
- 5+ years of experience in payments, billing systems, or subscription platform implementation
- Strong proficiency in payment processing concepts, APIs, and integration patterns
- Excellent problem-solving skills and ability to work independently in a remote environment
- Experience with customer-facing technical delivery and communication
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent professional experience)
What We Offer
- Fully remote working arrangement with flexibility to work from anywhere in Canada
- Competitive compensation and comprehensive benefits package
- Professional development opportunities and industry conference attendance
- Collaborative culture with access to expert mentorship and training
- Work with cutting-edge subscription and billing technology