Customer Solutions Architect, Amazon Connect at Caylent | United States (Remote)
Company/Recruiter: Caylent
Published on: 11:05 AM | Sep 10, 2026
✦ AI Summary
Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS).
Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). We're seeking a Customer Solutions Architect for Amazon Connect to join our growing team. In this role, you'll partner with enterprise clients to design, implement, and optimize AWS solutions that transform their customer engagement capabilities. You'll leverage your deep technical expertise and consultative approach to drive successful cloud adoption and deliver measurable business outcomes.
Job Overview
As a Customer Solutions Architect specializing in Amazon Connect, you will serve as a trusted technical advisor to our clients, guiding them through cloud-native transformations. You'll combine architectural expertise with customer-centric problem-solving to deliver scalable, innovative solutions that address complex business challenges.
Key Responsibilities
- Design and architect Amazon Connect solutions tailored to client requirements
- Conduct discovery sessions and technical assessments with enterprise customers
- Develop solution roadmaps and implementation strategies aligned with business objectives
- Lead solution presentations and technical discussions with C-level and technical stakeholders
- Provide architectural guidance throughout implementation and optimization phases
- Collaborate with delivery teams to ensure successful project execution
- Stay current with AWS services and industry best practices
Requirements
- 5+ years of enterprise solution architecture or consulting experience
- Demonstrated expertise with Amazon Connect or contact center technologies
- Strong understanding of cloud architecture principles and AWS services
- Excellent communication and presentation skills
- AWS certification (Solutions Architect Professional or equivalent preferred)
- Ability to translate business requirements into technical solutions
What We Offer
- Competitive compensation and benefits package
- Flexible work arrangements
- Professional development and certification support
- Collaborative culture focused on innovation and growth
- Opportunity to work with leading enterprise clients