Customer Service Business Process Specialist (Mandarin Speaker) at Binance | Canada (Remote)
Company/Recruiter: Binance
✦ AI Summary
Binance is seeking a Customer Service Business Process Specialist fluent in Mandarin to join our growing support team.
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MorrJobs editorial notes
Our reading of this this opportunity Customer Service Business Process Specialist (Mandarin Speaker) opening: it is a responsibility-led role with a detailed skills profile role for candidates who can show evidence that matches the responsibilities and requirements published by Binance. The notes below are MorrJobs guidance based on this listing, not claims made by the employer.
What to demonstrate
Connect your CV or portfolio to Fluent Mandarin Chinese (spoken and written); Proven experience in customer service operations or process management. Use one concrete example that shows you can Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency.
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Confirm that Canada and the stated work arrangement suit you.
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Job Overview
As a Customer Service Business Process Specialist, you'll be responsible for enhancing CS operations through documentation management, ticket handling, and process optimization. This remote position requires strong Mandarin language proficiency and a detail-oriented approach to service delivery.
Key Responsibilities
- Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency
- Manage CS enquiries and tickets, ensuring timely resolution while identifying process improvement opportunities
- Collaborate with customer service teams to implement operational best practices
- Monitor service quality metrics and recommend enhancements
- Support Mandarin-speaking customers with specialized assistance
- Document workflow processes and maintain up-to-date knowledge base materials
Requirements
- Fluent Mandarin Chinese (spoken and written)
- Proven experience in customer service operations or process management
- Strong organizational and documentation skills
- Excellent communication and problem-solving abilities
- Familiarity with ticketing systems and CRM platforms
- Ability to work independently in a remote environment
What We Offer
- Remote work flexibility
- Competitive compensation package
- Professional development opportunities
- Collaborative, innovative work environment
- Access to cutting-edge cryptocurrency industry experience
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