Customer Service Business Process Specialist (Mandarin Speaker) at Binance | Canada (Remote)
Company/Recruiter: Binance
Published on: 11:01 AM | Sep 6, 2026
✦ AI Summary
Binance is seeking a Customer Service Business Process Specialist fluent in Mandarin to join our growing support team.
Binance is seeking a Customer Service Business Process Specialist fluent in Mandarin to join our growing support team. In this role, you'll optimize customer service operations by developing and maintaining comprehensive documentation, managing support workflows, and identifying process improvements. You'll work collaboratively with the customer service team to ensure consistent, high-quality service delivery across our global user base while supporting Mandarin-speaking customers.
Job Overview
As a Customer Service Business Process Specialist, you'll be responsible for enhancing CS operations through documentation management, ticket handling, and process optimization. This remote position requires strong Mandarin language proficiency and a detail-oriented approach to service delivery.
Key Responsibilities
- Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency
- Manage CS enquiries and tickets, ensuring timely resolution while identifying process improvement opportunities
- Collaborate with customer service teams to implement operational best practices
- Monitor service quality metrics and recommend enhancements
- Support Mandarin-speaking customers with specialized assistance
- Document workflow processes and maintain up-to-date knowledge base materials
Requirements
- Fluent Mandarin Chinese (spoken and written)
- Proven experience in customer service operations or process management
- Strong organizational and documentation skills
- Excellent communication and problem-solving abilities
- Familiarity with ticketing systems and CRM platforms
- Ability to work independently in a remote environment
What We Offer
- Remote work flexibility
- Competitive compensation package
- Professional development opportunities
- Collaborative, innovative work environment
- Access to cutting-edge cryptocurrency industry experience