Client Support Specialist at Lyra Health | United States (Remote)
Company/Recruiter: Lyra Health
Opportunity snapshot
A practical decision guide for this role: compare the facts below with your experience before applying.
Opportunity type
Job
Location
United States of America
Work arrangement
Remote
Compensation
$24/hour
Closing date
Feb 28, 2027
Employer
Lyra Health
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Previous experience in customer service or client support.; Excellent communication and interpersonal skills.. Use one concrete example that shows you can Respond to client inquiries via phone, email, and chat in a timely and professional manner..
Check before applying: Confirm that United States of America and the stated work arrangement suit you, check the closing date of Feb 28, 2027.
- Apply before Feb 28, 2027.
- The application route is available to verified Talent accounts.
Job Overview
Lyra Health is a leading provider of evidence-based mental health care, and we are looking for a Client Support Specialist to join our United States-based remote team. This role is crucial for maintaining strong client relationships and ensuring seamless access to our services.Key Responsibilities
- Respond to client inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve client issues, escalating complex cases when necessary.
- Provide information and guidance on Lyra Health services and platform features.
- Maintain accurate client records and documentation.
- Collaborate with internal teams to enhance client experience.
Requirements
- Previous experience in customer service or client support.
- Excellent communication and interpersonal skills.
- Proficiency in problem-solving and conflict resolution.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with healthcare or mental health services is a plus.
What We Offer
- Opportunity to make a significant impact in the mental health space.
- A collaborative and supportive remote work environment.
- Competitive compensation and benefits package.
- Professional development and growth opportunities within Lyra Health.
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