Associate Director, Business Account Manager, FSS, Nigeria at Standard Chartered Bank | Victoria Island, Nigeria
Company/Recruiter: Standard Chartered Bank
Opportunity snapshot
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Opportunity type
Job
Location
Nigeria, Lagos, Victoria Island
Work arrangement
Location-based; remote work not stated
Compensation
Not disclosed
Employer
Standard Chartered Bank
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Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Requires an in-depth understanding of each client's business model, based on sound industry experience.; Requires analysis of the client's individual needs.. Use one concrete example that shows you can Manage and maintain strong satisfaction among the most important clients within Financing & Securities Services, ensuring consistent delivery of globa….
Check before applying: Confirm that Nigeria, Lagos, Victoria Island and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
- Job Title: Associate Director, Business Account Manager, FSS, Nigeria
- Employer: Standard Chartered Bank
- Location: Victoria Island, Nigeria
- Job Type: Permanent, Full Time
- Work Arrangement: Office Working
- Closing Date: November 24, 2026
About the Employer
Standard Chartered Bank has a history in Nigeria dating back to 1894. In 1965, it merged with the Standard Bank of South Africa, acquiring businesses including a banking operation in Nigeria. Standard Chartered Bank Plc is headquartered in the United Kingdom. The bank now operates 42 branches across various Nigerian cities, offering a wide range of products and services in Retail, Corporate, and Institutional Banking, and employs over 900 individuals.
Key Responsibilities
- Manage and maintain strong satisfaction among the most important clients within Financing & Securities Services, ensuring consistent delivery of global best client service standards.
- Understand each client's business model and individual needs, collaborating with internal teams and external entities to develop innovative solutions for complex, multi-market requirements.
- Act as the primary point of contact for clients throughout the implementation process, participating in meetings and defining solution designs.
- Manage existing clients to maximize their satisfaction and long-term contribution, retaining business and identifying opportunities for new business referrals.
- Serve as the primary contact for clients and internal staff regarding advice, inquiries, complaints, and service issues, ensuring correct complaint handling channels are followed.
- Deliver excellent service against agreed standards and client satisfaction criteria, working with internal stakeholders to resolve client issues and identify service improvements.
- Coordinate account opening, closing, and general maintenance, including Channel Management for allocated clients.
- Develop trusted partnerships with clients at the transactional and operational level, creating and distributing market newsflashes and coordinating client training.
- Ensure timely rectification and escalation of client incidents, conducting root cause analysis and implementing preventative measures.
- Participate in relevant forums and committees to stay informed on regulatory compliance requirements.
- Achieve targets for revenue retention and defense, identifying innovative solutions and growth opportunities for new products and services.
- Monitor competitor service offerings to identify and remediate any gaps, and add value to client relationships by developing management information.
- Act as a senior escalation point for client issues, overseeing timely actions to remedy Service Level Agreement breaches and managing important client relationships.
- Oversee management of business-as-usual due diligence visits and ensure incidents are managed and resolved promptly.
- Lead by example, building an appropriate culture and values within the team and setting expectations for country service teams.
- Take responsibility for identifying, assessing, monitoring, controlling, and mitigating risks to the Group.
Requirements
- Requires an in-depth understanding of each client's business model, based on sound industry experience.
- Requires analysis of the client's individual needs.
- Requires collaboration and co-operation to bring together multiple internal parties and external entities.
- Requires maintaining a balance between effective cost management and bespoke solutions.
- Must be conversant with, and give due regard for, all procedures and regulations as stipulated by Standard Chartered Bank, Compliance, and the Securities and Exchange Commission (SEC).
- Must have an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them.
What We Offer
- Permanent, Full Time employment
- Office Working arrangement
- Location: Victoria Island, Nigeria
- Closing Date: November 24, 2026
How to Apply
- Carefully read all stated requirements for the position.
- Prepare an up-to-date CV and any other requested documents.
- Click the 'Apply Now' button on this page to submit your application.
- Ensure your application is submitted before the closing date of November 24, 2026.
Application Tips
- Highlight your experience in managing key client relationships within the financial services sector.
- Demonstrate your ability to understand complex client needs and develop tailored solutions.
- Provide examples of your collaborative approach when working with internal and external stakeholders.
- Showcase your understanding of risk management principles and regulatory compliance within banking.
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