Application Support Analyst (Platform Integration) at Stanbic IBTC | Lagos, Nigeria
Company/Recruiter: Stanbic IBTC
Opportunity snapshot
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Opportunity type
Job
Location
Nigeria, Lagos
Work arrangement
Location-based; remote work not stated
Compensation
Not disclosed
Employer
Stanbic IBTC
Prepare your application
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to BSc in IT, Computer Sciences, or a related field.; 3-4 years of experience with Finacle Core Banking, including troubleshooting its integrator, batch jobs, or messaging.. Use one concrete example that shows you can Maintain the stability, performance, and reliability of digital banking core systems..
Check before applying: Confirm that Nigeria, Lagos and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
- Job Title: Application Support Analyst (Platform Integration)
- Employer: Stanbic IBTC
- Job Type: Full Time
- Location: Victoria Island, Lagos
- Field: ICT / Computer
Key Responsibilities
- Maintain the stability, performance, and reliability of digital banking core systems.
- Lead rapid incident response and conduct root cause analysis for zero-downtime operations.
- Act as the main technical contact for integration issues with Finacle, coordinating with the Core Banking team to resolve problems.
- Ensure clear communication with stakeholders during incidents.
- Identify systemic issues through blameless root cause analysis to prevent recurring outages.
- Reduce repeat incidents by 30% through effective problem management and permanent fixes.
- Ensure 100% of production microservices have automated health checks and latency alerts.
- Monitor the stability of OpenShift and other servers, ensuring optimal performance of middleware services.
- Drive the strategy for advanced alerting and logging to proactively identify anomalies.
- Oversee the deployment of hotfixes and platform updates, ensuring rollback mechanisms are in place.
- Achieve an average Mean Time To Resolution of 45 minutes for critical integration incidents.
- Maintain 99.99% uptime for critical integration gateways connecting to Finacle.
- Increase the percentage of incidents resolved by the Platform Support team without escalation.
Requirements
- BSc in IT, Computer Sciences, or a related field.
- 3-4 years of experience with Finacle Core Banking, including troubleshooting its integrator, batch jobs, or messaging.
- Expert-level ability to read and debug Java code, with experience in Java platform utilities being a significant advantage.
- Strong experience supporting containerized workloads in OpenShift, including log analysis, pod debugging, and resource scaling.
- Experience with Terraform/Ansible for environment automation and troubleshooting.
- Experience with Kafka/RabbitMQ for message-queue monitoring.
- Medium proficiency in Oracle PL/SQL for data investigation and performance tuning.
- Relevant professional certifications such as ITIL Foundation, Sun Certified Java Developer (SCJP), Oracle Certified Associate (OCA), Microsoft Certified Professional and Developer (MCP, MCSD) are considered an added advantage.
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