✦ AI Summary
Cresta is seeking an AI Deployment Manager to join our growing team and drive the successful implementation of our unified AI platform across client environments.
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Cresta is seeking an AI Deployment Manager to join our growing team and drive the successful implementation of our unified AI platform across client environments. This role combines technical expertise, project management, and customer-focused problem-solving to ensure seamless AI solution deployment and optimal client outcomes.
Job Overview
As AI Deployment Manager at Cresta, you will oversee end-to-end deployment of our conversational AI agents and human agent augmentation solutions. You will work closely with enterprise clients, technical teams, and stakeholders to manage timelines, ensure quality implementation, and maximize platform adoption. This position requires a strategic mindset paired with hands-on technical knowledge of AI systems and customer experience technologies.
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Key Responsibilities
- Lead deployment projects from planning through launch and post-implementation support
- Coordinate with client technical teams to integrate Cresta's AI platform into existing systems
- Develop and execute deployment strategies tailored to client requirements and timelines
- Monitor deployment metrics and ensure solution performance meets agreed SLAs
- Identify and resolve technical and operational challenges during implementation phases
- Provide stakeholder updates and manage client expectations throughout deployment cycles
- Document best practices and contribute to continuous improvement of deployment processes
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Requirements
- Proven experience managing AI or software platform deployments
- Strong understanding of conversational AI, machine learning, or contact center technologies
- Excellent project management and cross-functional collaboration skills
- Technical aptitude with ability to communicate with both technical and non-technical stakeholders
- Experience working with enterprise clients in customer experience or contact center environments
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
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What We Offer
- Opportunity to shape the future of customer experience through cutting-edge AI technology
- Competitive compensation and professional development opportunities
- Collaborative, innovation-driven work environment
- Flexible work arrangements supporting work-life balance
- Access to industry-leading AI and customer engagement platforms