Account Manager, SMB at Dutchie | USA (Remote)
Company/Recruiter: Dutchie
Published on: 5:00 AM | Aug 25, 2026
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✦ AI Summary
Dutchie is a leading technology platform revolutionizing the cannabis industry by empowering dispensaries and simplifying consumer access.
Dutchie is a leading technology platform revolutionizing the cannabis industry by empowering dispensaries and simplifying consumer access. Since 2017, we've been dedicated to building innovative solutions that foster growth and safety within this dynamic market. We are currently seeking a motivated and results-oriented Account Manager to join our US-based remote team, focusing on our Small to Medium Business (SMB) segment.
Job Overview
As an Account Manager, SMB, you will be instrumental in nurturing and expanding relationships with our valued small to medium-sized business clients across the United States. You will be a trusted advisor, ensuring our clients derive maximum benefit from the Dutchie platform and contributing to their continued success. This remote role offers the opportunity to make a significant impact within a fast-paced and rapidly evolving industry.Key Responsibilities
- Develop and maintain strong, long-lasting relationships with a portfolio of SMB clients.
- Understand client business objectives and proactively identify opportunities for them to leverage Dutchie's full suite of solutions.
- Onboard new SMB clients, ensuring a smooth transition and successful integration with the Dutchie platform.
- Provide ongoing support, education, and best practices to clients.
- Identify and mitigate churn risks by actively engaging with clients and addressing concerns.
- Collaborate with internal teams to advocate for client needs and drive product improvements.
- Meet and exceed retention and growth targets for your assigned book of business.
Requirements
- Proven experience in account management, sales, or customer success, preferably within a B2B SaaS environment.
- Demonstrated ability to build and maintain strong client relationships.
- Excellent communication, negotiation, and interpersonal skills.
- A proactive and results-driven approach with a strong understanding of client needs.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with the cannabis industry is a plus.
What We Offer
- Competitive compensation and benefits package.
- Opportunity to work remotely within the USA.
- A collaborative and supportive team environment.
- The chance to be part of a pioneering company in the cannabis technology space.
- Professional development and growth opportunities.