Team Lead, Key Account at Opay Nigeria | Nigeria

Job Description

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OPay Nigeria is seeking a dynamic and results-oriented Team Lead, Key Account to join our growing team in Nigeria. As a leading mobile money platform, OPay is dedicated to fostering financial and social inclusion across the nation. This role offers an exciting opportunity to drive strategic engagement with our most valuable partners and contribute to OPay’s mission of empowering Nigerians.

Job Overview

The Team Lead, Key Account will be responsible for managing and developing relationships with OPay’s key merchant partners. This role requires a strategic thinker with strong leadership capabilities to guide a team focused on account growth, retention, and partner satisfaction.

Key Responsibilities

• Lead and mentor a team of Key Account Managers, setting performance targets and fostering a collaborative environment.
• Develop and execute strategic account plans to maximize revenue and growth for key merchant partners.
• Nurture and deepen relationships with high-value clients, ensuring their needs are met and exceeded.
• Identify opportunities for new business and upselling within existing accounts.
• Monitor market trends and competitor activities to inform account strategies.
• Resolve escalated client issues promptly and effectively.
• Collaborate with internal departments to ensure seamless service delivery to key accounts.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in key account management, preferably within the fintech or mobile money sector.
• Demonstrated experience in leading and motivating a sales or account management team.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Deep understanding of the Nigerian market and its payment landscape.

What We Offer

• A competitive compensation package.
• Opportunities for professional development and career advancement within a rapidly expanding company.
• A dynamic and innovative work environment.
• The chance to make a significant impact on financial inclusion in Nigeria.
• Comprehensive benefits package.