Student Intern – Customer Support Engineering at GE – General Electric | Lomé, Togo

General Electric (GE), a global leader in diversified industrial technology, is seeking a motivated and driven Student Intern to join our Customer Support Engineering team in Lomé, Togo. This internship offers a valuable opportunity to gain practical experience within a renowned multinational corporation, contributing to critical customer-facing operations and technical support initiatives. You will be an integral part of a dynamic team, working on real-world projects that impact GE’s commitment to innovation and customer satisfaction.

Job Overview

This internship provides hands-on exposure to the technical and customer service aspects of GE’s operations. The Student Intern will support the Customer Support Engineering team in Lomé, Togo, assisting with technical inquiries, documentation, and problem resolution to ensure optimal customer experience and product performance.

Key Responsibilities

• Assist in responding to customer technical inquiries and troubleshooting issues.
• Support the creation and maintenance of technical documentation and knowledge base articles.
• Collaborate with engineers to understand product functionalities and support procedures.
• Participate in team meetings and contribute to problem-solving discussions.
• Gain exposure to GE’s customer support platforms and tools.

Requirements

• Currently enrolled in a relevant Bachelor’s or Master’s degree program (e.g., Engineering, Computer Science, Technical fields).
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills in French and/or English.
• Proficiency in basic computer applications (e.g., Microsoft Office Suite).
• Eagerness to learn and a proactive approach to tasks.
• Ability to work collaboratively within a team environment.

What We Offer

• Practical, real-world experience in a global corporate setting.
• Mentorship and guidance from experienced Customer Support Engineers.
• Exposure to advanced technologies and industry best practices.
• An opportunity to contribute to meaningful projects.
• Professional development and networking opportunities.