IT Support Specialist at Splendid Farms | United States

We are seeking a dedicated IT Support Specialist to join our team. This entry-level position is ideal for someone who is eager to develop their skills and grow within the field of information technology.

Job Type: Full-time

Pay: $25.00 – $28.00 per hour

Expected hours: 37.5 per week

Apply by Sending Email to: [email protected]

Responsibilities

• Serving as the first point of contact for staff by receiving, logging, troubleshooting, and resolving computer and technology issues.
• Monitors Support Desk phone calls, emails and responds accordingly.
• Providing timely technical support to ensure the smooth operation of IT systems and infrastructure.
• Assisting with technical onboarding of new employees, including account setup and equipment deployment.
• Provides training and support to all employees in the operation of software (Microsoft Office Suite) and in the operation of hardware (laptops, printers, etc.).
• Maintains all Printers provides maintenance and ensure adequate supplies are available.
• Assists IT on all facets of software such as MS Windows systems and servers, including, but not limited to implementation, installation, backup, documentation, upgrades, etc.
• Assists and helps maintain company’s e-mail and related support servers and systems, including documentation, upgrades, etc.
• Manage and maintain an active IT inventory of all equipment both Hardware/Software, Laptops, Desktops, Printers, Network, Cellphones. Supporting the configuration, installation, and maintenance of hardware, software, and peripherals.

Education/Experience

Associates degree or a minimum of two years IT Help Desk experience in lieu of degree.

Qualifications

• PC Technical knowledge is required.
• Tablet and smart phone knowledge are desired.
• Proven experience in technical support or a related field with a focus on desktop support.
• Strong knowledge of computer hardware components and troubleshooting techniques.
• Familiarity with Microsoft Office applications and their functionalities.
• Excellent communication skills with the ability to convey technical information clearly to non-technical users.
• Ability to work well under pressure while managing multiple tasks efficiently.
• A proactive approach to problem-solving with attention to detail in all aspects of work.

Benefits

• 401(k) Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance