Service Coordinator & Administrative Assistant at Ascentech Services Limited | Lagos, Nigeria

Ascentech Services Limited is a leading provider of innovative technology solutions, dedicated to empowering businesses across Nigeria. We are currently seeking a highly motivated and detail-oriented Service Coordinator & Administrative Assistant to join our dynamic team in Lagos. This role is crucial in ensuring the seamless delivery of our services and maintaining efficient administrative operations, contributing directly to our client satisfaction and overall company success.

Job Overview

The Service Coordinator & Administrative Assistant will play a pivotal role in supporting our service delivery department. This position requires a blend of strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving. You will be instrumental in managing service requests, coordinating technician schedules, and providing essential administrative support to ensure operational efficiency and client satisfaction.

Key Responsibilities

• Manage and track incoming service requests, ensuring timely assignment and resolution.
• Coordinate technician schedules, optimizing routes and availability for service calls.
• Liaise with clients to confirm service appointments and gather necessary information.
• Maintain accurate records of service activities, client interactions, and equipment status.
• Prepare and distribute service reports and invoices.
• Provide general administrative support, including managing correspondence, filing, and data entry.
• Assist with procurement of parts and supplies for service operations.
• Ensure smooth communication flow between clients, technicians, and management.

Requirements

• Proven experience in a Service Coordination or Administrative Assistant role.
• Excellent organizational and time management skills.
• Strong communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritize effectively in a fast-paced environment.
• A proactive and problem-solving attitude.
• Familiarity with service management software is a plus.
• Diploma or Bachelor’s degree in a relevant field.

What We Offer

• Opportunity to work with a reputable and growing technology company.
• A dynamic and supportive work environment.
• Opportunities for professional development and skill enhancement.
• Competitive remuneration package.
• Chance to contribute to impactful client solutions.