Relationship Manager at Fidelity Bank | Nigeria

Fidelity Bank is seeking a dynamic and customer-focused Relationship Manager to join our growing team in Nigeria. As one of the top 10 banks in the Nigerian banking industry, we pride ourselves on integrity, professionalism, and exceptional service delivery. This role offers an opportunity to work within a prestigious institution known for developing talented professionals through comprehensive training and mentorship.

Job Overview

The Relationship Manager will be responsible for building and maintaining strong relationships with assigned clients, ensuring customer satisfaction, and driving business growth. You will serve as the primary point of contact for clients, understanding their financial needs and delivering tailored banking solutions that align with Fidelity Bank’s service excellence standards.

Key Responsibilities

• Manage and nurture relationships with a portfolio of corporate and retail clients
• Identify client needs and cross-sell appropriate banking products and services
• Conduct regular client visits and maintain comprehensive account information
• Monitor client satisfaction and resolve concerns promptly
• Achieve and exceed client acquisition and retention targets
• Prepare financial reports and maintain accurate client documentation

Requirements

• Bachelor’s degree in Business, Finance, Economics, or related field
• Minimum 3 years’ experience in banking relationship management
• Excellent communication and interpersonal skills
• Strong sales acumen and target-driven mindset
• Proficiency in MS Office and banking software systems

What We Offer

• Competitive remuneration package
• Comprehensive professional development and training opportunities
• Career advancement within a respected banking institution
• Collaborative work environment with skilled professionals