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Job Description

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Welcome to Poise Group, a place of transformation. We are a leading organization dedicated to providing unparalleled learning experiences that equip individuals with the skills necessary to thrive in the future of work. At Poise Nigeria Limited, we are committed to excellence and are seeking a talented IT Support Officer to join our dynamic team.

Job Overview

Poise Nigeria Limited is looking for a proactive and skilled IT Support Officer to ensure the smooth operation of our technological infrastructure. This role is crucial in providing essential technical assistance to our staff, maintaining hardware and software, and supporting our mission of delivering world-class learning opportunities.

Key Responsibilities

• Provide first-level technical support to end-users via various communication channels.
• Install, configure, and maintain hardware, software, and network systems.
• Troubleshoot and resolve IT-related issues, escalating complex problems when necessary.
• Manage user accounts and access permissions.
• Perform routine system checks and maintenance to prevent potential issues.
• Assist in the implementation of new IT projects and initiatives.
• Maintain accurate IT inventory and documentation.

Requirements

• Proven experience in IT support or a similar technical role.
• Proficiency in troubleshooting operating systems (Windows/macOS).
• Familiarity with network protocols and hardware.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Relevant IT certifications are a plus.

What We Offer

• A supportive and collaborative work environment.
• Opportunities for professional development and growth within the Poise Group.
• The chance to contribute to a mission-driven organization focused on empowerment.
• Exposure to a dynamic and innovative educational technology landscape.