Customer Success & Service Coordinator at Sixthlab Medical Nigeria Limited | Nigeria

SixthLab Medical Nigeria Limited is seeking a motivated and customer-focused Customer Success & Service Coordinator to join our dynamic team in Nigeria. As a leading provider of diagnostic and therapeutic medical equipment and consumables, we are dedicated to empowering healthcare institutions with high-quality solutions and unparalleled support. This role is integral to ensuring our clients receive exceptional service, fostering long-term relationships, and contributing to the seamless operation of their medical facilities.

Job Overview

The Customer Success & Service Coordinator will be the primary point of contact for our clients, ensuring their satisfaction with SixthLab Medical’s products and services. This role demands a proactive approach to client management, efficient coordination of service requests, and a commitment to delivering outstanding customer experiences.

Key Responsibilities

• Manage and nurture client relationships post-sale, ensuring high levels of satisfaction and retention.
• Coordinate and schedule installation, maintenance, and repair services for medical equipment.
• Act as a liaison between clients and the technical service team, ensuring timely resolution of issues.
• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Maintain accurate client records and service histories within our CRM system.
• Proactively identify opportunities to enhance client experience and value realization.
• Provide basic product information and support to clients.

Requirements

• A Bachelor’s degree in a relevant field (e.g., Biomedical Engineering, Healthcare Administration, Business Administration).
• Proven experience in customer service, client success, or a related coordination role, preferably within the medical or technical equipment sector.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Proficiency in CRM software and standard office applications.
• A proactive and client-centric approach.

What We Offer

• The opportunity to contribute to a growing and reputable company in Nigeria’s healthcare sector.
• A supportive and collaborative work environment.
• Professional development opportunities.
• Competitive compensation package.