Customer Service Representative at TasklyAfrica

Job Description

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The Customer Service Representative at TasklyAfrica role focuses on delivering high quality support to customers across multiple communication channels. You will handle inquiries via phone, email, and live chat, ensuring customers receive prompt and effective assistance.

This position is fully remote, allowing you to work from home while supporting international clients.

Key Responsibilities

As a Customer Service Representative at TasklyAfrica, your duties will include:

• Handling inbound and outbound customer calls professionally
• Responding to customer inquiries through email and live chat
• Resolving complaints and escalating complex issues when necessary
• Documenting customer interactions and updating records accurately
• Meeting key performance targets such as customer satisfaction and response time

Requirements

To succeed as a Customer Service Representative at TasklyAfrica, you should have:

• At least 1 year of experience in customer service or a call center role
• Excellent English communication skills with a clear and professional speaking style
• Familiarity with CRM tools such as Zendesk, Freshdesk, or Salesforce
• Reliable internet connection with a minimum speed of 10 Mbps
• A quiet and distraction free workspace
• Ability to work flexible hours aligned with U.S. time zones

How to Apply

If you are ready to work remotely and grow your career as a Customer Service Representative at TasklyAfrica, apply now.

https://tasklyafrica.com/auth/signup