Contact Centre Agent

Procom is seeking a dynamic and customer-focused Contact Centre Agent to join our remote team across Canada. In this independent contractor role, you will be the first point of contact for our clients, delivering exceptional service while managing inquiries professionally and efficiently. If you have strong communication skills and a passion for customer satisfaction, we invite you to apply using reference code 132741.

Job Overview

As a Contact Centre Agent, you will handle inbound and outbound customer communications via phone, email, and chat. This remote position offers flexibility while requiring you to meet performance metrics and maintain high service standards. You’ll be part of a supportive team dedicated to resolving customer issues and enhancing their experience with our organization.

Key Responsibilities

• Answer customer inquiries and provide accurate information
• Document interactions and maintain detailed records
• Resolve issues promptly and professionally
• Meet quality and productivity targets
• Escalate complex issues to appropriate departments

Requirements

• Excellent communication and interpersonal skills
• Ability to work independently in a remote environment
• Reliable internet connection
• Previous customer service experience preferred

What We Offer

• Flexible remote work across Canada
• Independent contractor flexibility
• Professional development opportunities