Customer Service Representative – Sun King

Job Description

Sun King is seeking Customer Service Representatives to join their fast-growing, high-impact team. This role is ideal for fresh graduates or early-career professionals passionate about delivering excellent service, helping customers, and contributing to solar energy access across Africa and Asia.
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What You’ll Do
• Respond promptly to customer queries, ensuring high-quality service and satisfaction
• Proactively address delayed payments and contact dormant customers to resolve pending issues
• Build and maintain strong relationships with a diverse customer base
• Gather and document customer and product information using available systems
• Report urgent issues to call centre managers for immediate resolution
• Follow up after sales to measure customer satisfaction and improve retention
• Assist with other tasks as assigned
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Who You Are
• Bachelor’s Degree or Diploma in Social Sciences or related field
• Fresh graduate welcome
• Fluent in Hausa and English
• Basic knowledge of Excel and data entry
• Customer service experience is a plus
• Able to work shifts in a flexible, fast-paced environment
• Strong attention to detail and multitasking ability
• Professional, courteous, and excellent communicator
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What Sun King Offers
• Career growth in a dynamic, high-social-impact industry
• Collaborative, multicultural work environment
• Structured learning and development programs via the Sun King Center for Leadership
• Opportunity to work in solar energy, fintech, and field operations helping millions gain reliable energy access
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About Sun King
Sun King is the world’s leading off-grid solar energy company, providing affordable solar products to over 20 million homes across Africa and Asia. By enabling customers to pay as little as $0.11 per day, Sun King replaces expensive and polluting energy sources with clean, reliable solar power.
Through mobile money payments and a vast field network, Sun King empowers underserved communities while saving customers over $4 billion cumulatively. Their innovative product range includes solar lighting, phone charging, inverters for high-energy appliances, and more, with expansion into clean cooking, electric mobility, and entertainment.
With 2,800 staff in 12 countries and a workforce that is 44% women, Sun King champions diversity, innovation, and impact in the renewable energy sector.