Technical Account Manager (US Remote)

Upwind is seeking a Technical Account Manager to join our growing team and help enterprise customers maximize the value of our next-generation Cloud Security Platform. In this role, you’ll be the trusted technical advisor for our most strategic accounts, leveraging our runtime context-driven approach to help clients identify and prioritize critical cloud security risks with precision and efficiency.

Job Overview

As a Technical Account Manager at Upwind, you’ll bridge the gap between our customers and product teams, ensuring successful platform adoption and driving customer success through strategic guidance and technical expertise in cloud security management.

Key Responsibilities

• Serve as the primary technical contact for assigned enterprise accounts
• Develop and execute customer success plans aligned with business objectives
• Provide technical guidance on platform implementation and optimization
• Identify expansion opportunities and advocate for customer needs internally
• Conduct regular business reviews and technical training sessions
• Monitor customer health metrics and proactively address concerns

Requirements

• 5+ years of technical account management or customer success experience
• Strong background in cloud security or infrastructure
• Excellent communication and relationship-building skills
• Ability to translate technical concepts for diverse audiences
• Proven track record of driving customer retention and expansion

What We Offer

• Remote work flexibility with US-based support
• Competitive benefits package
• Professional development opportunities
• Collaborative, innovative company culture