Product & Customer Research Lead at Veraclins Tech Solutions | Nigeria
Veraclins Tech Solutions is seeking a Product & Customer Research Lead to drive data-informed product decisions across our suite of software products serving Nigerian businesses. This role bridges the gap between our users’ needs and our product roadmap, ensuring every feature we build delivers measurable value. You’ll lead primary and secondary research initiatives, synthesize customer insights, and partner with product and engineering teams to validate assumptions before we ship.
Job Overview
You’ll own the research function for our product portfolio, including Edulinks.ng, NairaBiz, and Pitch Prophet. This is a foundational role where you’ll establish research methodologies, conduct user interviews and testing, analyze behavioral data, and present actionable findings that shape our product strategy.
Key Responsibilities
- Design and execute qualitative research (interviews, usability testing, surveys) with Nigerian business users
- Analyze product usage data and customer feedback to identify patterns and opportunities
- Create research artifacts (personas, journey maps, insights reports) for cross-functional teams
- Lead hypothesis validation before major product launches
- Build a scalable research operation from the ground up
- Collaborate with Product and Engineering to prioritize roadmap items based on research findings
Requirements
- 3+ years in user research, product management, or related customer discovery roles
- Proficiency with research tools and statistical analysis
- Strong written and verbal communication skills
- Deep familiarity with Nigerian business context and user behaviors
- Ability to work with incomplete data and ambiguity
What We Offer
- Opportunity to shape products used by thousands of Nigerian businesses
- Collaborative environment with measurable-outcomes culture
- Professional growth in a scaling tech company
- Competitive compensation and benefits package
