Customer Service Officer at Septagus Consulting

Septagus Consulting Nig. Ltd, a leading human resource consulting firm in Nigeria, is seeking a dedicated Customer Service Officer to join our dynamic team. We pride ourselves on delivering exceptional HR solutions that consistently exceed client expectations. This role offers an exciting opportunity to be part of a professional organization committed to excellence and innovation in human resource management.

Job Overview

The Customer Service Officer will serve as the primary point of contact for our clients, providing exceptional support and maintaining strong relationships. You will handle inquiries, resolve concerns, and ensure client satisfaction while representing Septagus Consulting’s commitment to professionalism and service excellence.

Key Responsibilities

• Respond to client inquiries via phone, email, and in-person interactions
• Address customer concerns and resolve issues promptly and professionally
• Maintain accurate client records and documentation
• Coordinate with internal departments to facilitate service delivery
• Build and maintain strong client relationships
• Provide product and service information to prospective clients

Requirements

• Secondary school certificate minimum; tertiary qualification preferred
• Proven customer service experience
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office applications
• Professional demeanor and problem-solving ability

What We Offer

• Competitive remuneration package
• Professional development opportunities
• Collaborative work environment
• Career advancement prospects