(Fluent English) Customer Support Consultant (remote, Europe) at tech companies and industry leaders like MasterCard | Remote

Customer
Worldwide
June 10, 2026
Full Time
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Job Overview

  • Date Posted
    June 10, 2026
  • Country
    Worldwide
  • Expiration date
    --

Job Description

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SupportYourApp is a leading global Intelligent Support-as-a-Service provider, recognized for partnering with innovative tech companies and industry giants such as MasterCard, Calm, and MacPaw since 2010. We operate across 30+ countries, delivering secure and exceptional customer support solutions. Join our expanding remote team and contribute to our mission of exceeding client and customer expectations.

Job Overview

We are seeking a highly motivated and fluent English-speaking Customer Support Consultant to join our remote team. This role involves providing outstanding support to users of our clients’ cutting-edge technology products and services. You will be a key point of contact, resolving inquiries and ensuring a positive customer experience.

Key Responsibilities

  • Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
  • Troubleshoot and resolve technical issues and customer concerns efficiently.
  • Provide clear and concise information regarding products and services.
  • Document customer interactions and resolutions accurately.
  • Escalate complex issues to appropriate teams when necessary.

    • Requirements

  • Native or near-native fluency in English.
  • Proven experience in customer support or a related client-facing role.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work independently and manage time effectively in a remote environment.
  • Tech-savvy with a strong understanding of digital products.

    • What We Offer

  • Fully remote work opportunity within Europe.
  • Competitive compensation package.
  • Comprehensive training and ongoing professional development.
  • Opportunity to work with renowned global brands.
  • Collaborative and supportive international team environment.

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