Customer Service Representative at Myafrimall Logistics Limited | Lagos, Nigeria

Customer
Nigeria
June 6, 2026
Full Time
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Job Overview

  • Date Posted
    June 6, 2026
  • Country
    Nigeria
  • Expiration date
    --

Job Description

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Myafrimall Logistics Limited, a dynamic and growing force in Nigeria’s logistics sector, is seeking a dedicated and customer-centric Customer Service Representative to join our Lagos-based team. Operating from the Ogba/Berger area, this full-time, remote position offers a unique hybrid work model, blending the flexibility of remote work with essential occasional onsite collaboration. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply.

Job Overview

The Customer Service Representative will be the primary point of contact for our valued clients, ensuring their inquiries are handled efficiently, accurately, and with a high degree of professionalism. You will play a crucial role in maintaining customer satisfaction and fostering strong client relationships.

Key Responsibilities

  • Respond promptly and courteously to customer inquiries via phone, email, and chat.
  • Provide accurate information about our logistics services, pricing, and delivery timelines.
  • Resolve customer complaints and issues with empathy and efficiency.
  • Process customer orders and requests accurately.
  • Maintain detailed records of customer interactions and transactions.
  • Identify opportunities to improve customer service processes.
  • Liaise with internal departments to ensure seamless service delivery.

    • Requirements

  • Proven experience in a customer service role, preferably within the logistics or e-commerce industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficiency in using customer relationship management (CRM) software.
  • Strong organizational and time-management abilities.
  • Ability to work independently and as part of a team.
  • Familiarity with the Lagos business environment is an advantage.

    • What We Offer

  • Competitive compensation package.
  • Opportunity to work remotely with occasional onsite collaboration.
  • Professional development and training opportunities.
  • A supportive and dynamic work environment.
  • The chance to be part of a leading logistics company in Nigeria.

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