Music Streaming Platform Customer Expert with Italian and English (Remote within Bulgaria -No Calls) at our dynamic | Bulgaria

Customer
Worldwide
May 28, 2026
Internship
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Job Overview

  • Date Posted
    May 28, 2026
  • Country
    Worldwide
  • Expiration date
    --

Job Description

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Sutherland Bulgaria is seeking enthusiastic and customer-focused individuals to join our vibrant, multicultural team as Music Streaming Platform Customer Experts. If you thrive in a positive, international environment and are passionate about delivering exceptional support, this remote opportunity within Bulgaria could be your next career step.

Job Overview

As a Music Streaming Platform Customer Expert, you will be the primary point of contact for our Italian and English-speaking customers, providing high-quality support via digital channels. You will play a crucial role in ensuring a seamless and enjoyable experience for our users on our leading music streaming platform, all from the comfort of your home within Bulgaria.

Key Responsibilities

  • Provide comprehensive customer support through chat and email for Italian and English-speaking users.
  • Resolve customer inquiries, technical issues, and billing concerns efficiently and accurately.
  • Educate users on platform features and functionalities.
  • Maintain detailed records of customer interactions and resolutions.
  • Collaborate with internal teams to escalate complex issues.

    • Requirements

  • Fluency in both Italian and English (written and spoken).
  • Excellent written communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using digital communication tools.
  • Ability to work independently and as part of a remote team.
  • Previous customer service experience is an advantage.

    • What We Offer

  • Fully remote work opportunity within Bulgaria.
  • Comprehensive training and ongoing development.
  • A supportive and collaborative international team environment.
  • Opportunities for career growth within a global organization.
  • Competitive benefits package.

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